Shipping

At iWenaZ, we offer reliable and efficient shipping services to deliver your orders to international destinations. Please review the shipping details below for a clear understanding of our international shipping process:

1. Shipping Method:

- We exclusively offer shipping via Sri Lankan Post AirMail for international orders.

2. Shipping Rates:

- For orders with a total value equal to or exceeding USD 50, we offer free shipping.
- For orders below USD 50, a flat shipping fee of $8.95 will be applied.

3. Delivery Time:

- The estimated delivery time for international orders shipped via Sri Lankan Post AirMail may vary depending on the destination country and customs clearance.
- Delivery times generally range from 7 to 21 business days.

4. Tracking:

- All orders shipped via Sri Lankan Post AirMail come with tracking information.
- Once your order is dispatched, you will receive a shipping confirmation email containing the tracking number.
- You can use the provided tracking number to monitor the progress of your shipment on the Sri Lankan Post website or your country's postal service website.

5. Customs and Duties:

- Please be aware that international orders may be subject to customs duties, taxes, and other fees imposed by the destination country.
- Any additional charges or fees incurred during customs clearance are the responsibility of the customer.
- We recommend checking with your local customs office to understand the potential fees associated with your order.

6. Order Processing Time:

- We strive to process and dispatch orders within 1 to 3 business days of receiving payment confirmation.
- During peak seasons or promotional periods, there may be slight delays in order processing. We appreciate your understanding.

7. Shipping Address:

- Please ensure that the shipping address provided during checkout is accurate and complete.
- We will not be responsible for any delays or delivery issues resulting from incorrect or incomplete shipping addresses.

8. Shipping Restrictions:

- We currently only offer international shipping and do not ship domestically.

If you have any further questions or need assistance regarding shipping, please don't hesitate to contact our customer support team. We are here to assist you and ensure a smooth shipping experience.

Thank you for choosing to shop with iWenaZ!