RETURN & EXCHANGE

We want to ensure your complete satisfaction with your purchase from iWenaZ. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible. Please carefully review our return policy below:

1. Eligibility for Returns:

- To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging, tags, and accessories (if applicable).
- Returns must be requested within 30 days from the date of delivery.

2. Return Process:

- To initiate a return, please contact our customer support team via email or phone. Provide your order details, including the order number, item description, and reason for the return.
- Our customer support team will guide you through the return process, providing you with any necessary instructions and a return shipping address.
- Please ensure that the item is securely packaged to prevent any damage during transit.

3. Return Shipping:

- You are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance to guarantee that the item is safely returned to us.

4. Refund Process:

- Once we receive the returned item and verify its eligibility, we will process your refund within 7 business days.
- The refund will be issued to your original payment method. Please note that shipping charges are non-refundable.
- Depending on your bank or payment provider, it may take additional time for the refund to be reflected in your account.

5. Exchanges:

- We currently do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

6. Damaged or Defective Items:

- If your item arrives damaged or defective, please contact our customer support team immediately, providing details and photographic evidence if possible.
- We will assess the situation and, depending on the circumstances, offer a replacement, exchange, or a full refund, including return shipping costs.

7. Non-Returnable Items:

- Certain items are non-returnable for hygiene and safety reasons, including personal care items and perishable goods.
- Custom-made or personalized items cannot be returned unless they are damaged or defective upon arrival.

If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing to shop with iWenaZ!